Privacy policy

1. About this policy

Spark Video Downloader is provided by SVD Consulting Inc, India (“Spark,” “we,” “us”). This policy explains how we handle personal information when you visit this website or use our account, purchase, license activation, and purchase restoration services.

It covers these website and licensing services. For the Firefox add-on’s browser permissions and handling of video or browsing data, review the disclosures provided with the add-on’s official listing before installation. This policy describes information handling; it does not guarantee that a particular website, video, browser version, or device will be supported.

2. Information we handle

• Account information. Your purchase email address, whether it has been verified, and an optional display name you choose to save in your account.
• Purchase and license information. Your plan, license status, purchase and subscription references, relevant dates, and payment event references used to confirm purchases and manage access.
• Verification information. Requests for sign-in, activation, or restoration codes, protected code hashes, expiration times, attempt counts, and email delivery status. Codes expire after 10 minutes and can be used once.
• Technical information. Our hosting infrastructure processes information such as your IP address and request details to deliver the site and protect it. Our account and licensing services use IP addresses and email addresses to limit repeated requests and prevent abuse.
• Messages you send us. Your email address and the information you include when you contact us.

Payments take place on Stripe-hosted pages. Our website does not collect or store your full payment card number or card security code. Stripe processes the payment and provides information needed to confirm your purchase and manage your subscription.

3. How we use information

We use this information to deliver the website, confirm purchases, issue and restore licenses, send requested verification emails, let you sign in and manage your profile and subscription, answer support requests, and protect the service against fraud and misuse. Purchase records also help us handle billing issues and meet applicable recordkeeping obligations.

We do not sell your personal information or use purchase and account information for targeted advertising.

4. Cookies and tracking

When you sign in, we set an essential account cookie. It keeps you signed in for up to 30 days and may be refreshed as you continue to use your account. Signing out clears this cookie in your browser.

You can delete or block cookies in your browser settings. Blocking the account cookie prevents account sign-in from working. Public pages, including this policy, can be read without signing in.

The website’s application code does not include advertising trackers or third-party analytics scripts. Stripe’s hosted checkout and billing pages may use their own cookies and similar technologies, as described in Stripe’s privacy policy.

5. Service providers and sharing

We use service providers to run the website and fulfill purchases:

• Cloudflare provides website hosting, database infrastructure, request protection, and verification email delivery. See Cloudflare’s privacy policy.
• Stripe provides checkout, payment processing, and subscription billing management. See Stripe’s privacy policy.

Your email provider also processes verification emails sent to your inbox. Information may be processed in countries other than where you live, depending on the providers involved.

We may disclose information when required by applicable law, to respond to valid legal requests, or to protect the security and rights of our users and service.

6. Retention and security

We keep account and purchase records as needed to provide your license, support purchase restoration, resolve billing issues, prevent abuse, and meet applicable legal obligations. The 5-year license is valid for five years from the date of purchase and expires at the end of that term. We may retain the purchase record to support restoration during that term and for the other purposes described above. Verification codes stop working after expiration or use; expiration does not automatically delete the associated request record.

We use HTTPS, protected verification-code hashes, signed authentication tokens, and access controls to protect account and licensing information. These measures reduce risk but do not guarantee that unauthorized access, data loss, or service interruptions will never occur. Keep your purchase email account secure, do not share verification codes or sign-in credentials, and contact us promptly if you suspect unauthorized account access.

7. Your choices

You can view your purchase email and license information, change or remove your optional display name, and sign out on the My account page. Annual subscribers can open Stripe billing management from their account.

To request access to, correction of, or deletion of your personal information, email sparkvideodownloader@gmail.com. Depending on where you live, you may have additional privacy rights, including the right to raise a concern with your local privacy authority. We may ask you to verify ownership of the purchase email before acting on a request. We assess requests under applicable law; a request does not guarantee immediate or complete deletion. Any applicable legal response deadlines still apply.

Deleting purchase or account records may affect our ability to verify or restore a license. Some records may need to be retained for legal, billing, or security reasons; we will explain any applicable limits when handling your request. Never send us your password, payment card details, or verification codes.

8. Third-party website compatibility

Third-party websites may change their policies, terms, technology, or access restrictions, or deploy countermeasures that make the extension’s technology outdated or incompatible. These changes may limit or prevent the extension from working as intended, including detecting or downloading videos. We do not control third-party websites and cannot guarantee continued compatibility with any particular website or that an update will restore functionality. To the extent permitted by applicable law, we are not responsible for third-party changes or countermeasures, or loss of extension functionality caused by them.

A paid license provides access to the applicable Premium features for its stated term; it is not a promise of uninterrupted service, compatibility with every website, or a fix for every third-party restriction. The five-year term describes the license duration, not the lifespan of a third-party website or a guarantee of future website support.

Website or browser changes, hosting outages, payment processing delays, and email filtering may interrupt access, checkout, or code delivery. We do not promise a particular repair, update, or support response time unless expressly agreed. Keep independent backups of files you choose to download.

To the fullest extent permitted by applicable law, we exclude liability for indirect or consequential losses, including lost profits, business opportunities, or anticipated savings, resulting solely from third-party changes, restrictions, or outages beyond our reasonable control.

You are responsible for obtaining permission to download content and for complying with applicable law and the source website’s terms. A Spark license does not grant rights to third-party content or authorize bypassing access controls.

9. Policy updates

We may update this policy as our services or practices change. The date above shows the latest revision. We will provide additional notice of material changes and obtain consent to new information uses where required. Updating this privacy policy does not by itself change the license term agreed for an earlier purchase.